faq

Quick Answers for Common Coffee Questions

Some questions come up all the time and that’s a good thing.

This page is here to help you troubleshoot common issues, understand service expectations, and get clarity on warranties and maintenance plans.

If you don’t find what you’re looking for, our team is always one message away.

faq

Common Issues & Troubleshooting

My espresso machine won’t turn on. What should Icheck first?

Start with the basics: power source, breakers, and switches. If everything looks right and the machineStart with the basics: power source, breakers, and switches. If everything looks right and the machine still won’t respond, it’s time for professional service.
still won’t respond, it’s time for professional service.

My coffee doesn’t taste right, but the machine is running.

Inconsistent flavor is often linked to calibration, grinder issues, or water quality. These problems don’t always mean something is broken, but they do mean something is off.

My machine is leaking or making unusual noises.

Leaks, pressure issues, and unfamiliar sounds shouldn’t be ignored. Continued use can cause further damage, so we recommend scheduling service as soon as possible.

When should I call for service instead of troubleshooting?

If an issue affects performance, safety, or consistency (or if you’re unsure) it’s best to stop and reach out. Guessing can make small problems bigger.

Warranty Information

What warranties do you offer?

Warranty coverage depends on the equipment and service provided. Details vary by manufacturer and product, and coverage applies according to manufacturer guidelines.

For specific warranty questions related to your equipment or service, our team can provide clarity based on your setup.

Do refurbished machines include warranty?

Refurbished equipment is serviced and tested before resale. Warranty details vary by product and will be clearly communicated at the time of purchase.

Maintenance Plans

Why preventative maintenance matters?

Regular maintenance helps:

Reduce unexpected breakdowns
Extend equipment lifespan
Maintain consistent performance
Avoid costly emergency repairs

Preventative maintenance follows manufacturer-recommended service intervals and procedures.

What’s included in a maintenance plan?

Plans are tailored to your equipment and usage needs, and may include scheduled service, inspections, cleaning, part replacements, and calibration.

How do I sign up for a maintenance plan?

Reach out to our team and we’ll help determine the right plan for your setup.

Still Need Help?

If your question isn’t listed here or your issue needs hands-on attention, we’re ready to help.